Direct Billing Information

Leave the work to us

Avita Health & Massage is able to directly bill to most extended health plans of our clients. Please see the list below, and if any of these apply to you please let us know when you book your appointment. By supplying us the policy and ID number we can set up a direct billing account for you. If there is an amount that your plan does not cover, you simply pay the difference at the time of the appointment and the plan will send us the remainder by cheque.

Please note: We are not able to determine when you have maxed out your individual benefits, so please be sure to stay on top of this by contacting your Extended Health Provider directly for this information. Thank you.

How do I determine my extended healthcare benefits coverage?

  • Review your benefits package through your employer
  • Contact your extended healthcare company or visit their website
  • Talk to your human resources (HR) or extended health plan administrator

Cancellation Policy

Your appointment time is important to us, and is reserved for you. We have a 24 hour cancellation policy. If you are unable to provide this notice, we will charge you in full for the missed appointment if we are unable to fill the spot. Please call the clinic to cancel an appointment.

ICBC Patients

If you have an approved claim, you will be charged a user fee (ICBC will cover the remainder). Prior to your initial appointment, you MUST provide your claim number, adjuster’s information (name and phone number), BC Carecard, and your doctor’s referral. Failure to provide this information will result in the patient paying the standard private rate for the appointment.